Preventing Scams

10011701674_af46cbf86e_bWith growing popularity of Swapit, more people are joining every day. Besides many great and enthusiastic folks, there will always be that small percentage of people who just come to your platform trying to scam other users. Every platform with a large enough user base has this issue. Swapit is no exception to this.

Over the past weeks we’ve seen an increase of users joining Swapit, who then approach as many sellers as possible for the sole purpose of driving the conversation with them out of Swapit into their personal email accounts. They do this not for the purpose of closing a sale, but much rather to scam the sellers and get access to their private information. That is something that’s annoying to all users who have been contact and it also damages Swapit as a trusted marketplace.


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To solve this issue, we now do not allow to compose comments or chat messages that contain email addresses. Previously any sort of web link, email address, phone number may be clickable directly inside the app. We believe in convenience and making our user’s lives as easy as possible. However, in this particular case, allowing such email addresses to be sent and then being clickable, created an opportunity for scammers who started reaching out to Swapit users. To protect the Swapit user base we have now deactivated this functionality for email addresses.

While generally, we’d be fine with buyers and sellers choosing their preferred medium of communication, we do encourage all buyers and sellers on Swapit to keep their conversation exclusively on Swapit. That provides various advantages:

  1. All conversation is in one place
  2. A conversation about a particular item can be easily found
  3. All conversation is traceable in case of any dispute

As a result, Swapit is now even more secure than it was ever before. It’s the trusted marketplace where sellers can easily sell their items to buyers nearby – may it be second hand or new items. Swapit brings them together.

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Swapit Update: Faster Post Creation, Faster Sale

swapit-blog_downloadWe’ve just updated Swapit with several changes, performance improvements and a rather neat change that makes it more efficient and faster to post an item for sale or give it away.

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Besides all those small changes and something really big we are preparing to launch soon, we’ve just added a small change that makes everyone’s life easier when it is about selling.

beta_1.15.0_post-item-select-image_1_croppedWhen you now press the “+” button in the main Swapit screen, you can easily select either “Take a photo” or “Choose from gallery”.

Swapit already had one of the fastest ways to post an item for sale, but now we’ve increased that by such a simple change. I particularly like the small subtle animation you get when clicking the “+” button.

At the moment, only the Swapit Android is up-to-date on the store. Swapit for iOS will hopefully be approved soon.

Stay tuned for future updates. At our blog, you’re absolutely at the right place. Feel free to sign up by email to stay on top of the game.

Have you tried Swapit yet? It’s free. You can get it here:

Time Spent by Users in Swapit is up 80%

About a month ago I wrote about the Time Spent by Users in Swapit is up 91%. Now a little over 4 weeks later, that metric seems to be going up constantly. Have a look:


It’s great to see our Swapit users spending more time in our Swapit. That’s probably due to some of our recently added features, like following or the change in our web teaser sites where you can even browse most recent Swapit items with your web or mobile browser. Though, the web browsing not even count into the statistic shown above, which is for in-app behavior only.

swapit_marketing-chart-growWe are still focusing on making Swapit the most efficient marketplace for buyers and sellers, it is great to see that our Swapit users do more and more enjoy browsing it and spending time inside Swapit.

Have you tried Swapit yet? It’s free. Give it a try:

Swapit Update: Chat Across 100 Languages with Instant Translations

swapit-blog_downloadSwapit is all about bringing people together. We’ve always been about removing barriers and with this release, Swapit buyers can chat with sellers across 100 different languages. It’s easy, instant, helps sellers close their sale and buyers get what they really want.

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We’ve created the easiest way you can imagine, to communicate with someone who does not speak your language. It’s a free feature in Swapit and has just been rolled out across the globe in our iPhone and Android apps.


How Chat Translations Work

When you receive a chat message in a language you do not speak, you will now see a small “See Translation” button right next to that chat message. When you tap it, we translate that chat message into your own language and show it to you. This is how it may look like:

Furthermore, let’s see how it looks for different chat partners.

The translations are not perfect, but they are sufficient to get the gist of it. They help buyers to communicate with sellers who do not speak their language. It’s something many of our users have asked for and we really like to listen and act on our user feedback. Thanks again to all of our loyal Swapit users! You really rock!

More Information While You Chat

In any chat window you might have with a buyer or a seller, you now see a re-designed header, which shows you the item the chat is about and your chat partner. At the same time, we now also show you whether it’s an item you’re selling and what languages your chat partner is speaking.

Languages which you speak and your chat partner speaks, are highlighted. So it’s easy for you to determine, that you two can actually communicate in the language you have in common.

swapit_screenshot_beta_1-14-3-5_chat-translate_1_smudgedHow Swapit Knows About My Language

We introduced a new language setting in your user profile. When you launch your app for the first time, Swapit reads the language you have set your phone to, and sets it in Swapit as a language you speak. That’s the language, chat messages will be translated to when you hit the “See Translation” button.

In your profile you can also add additional languages you speak. That will help us identify matches between the languages you speak and your chat partner speaks. There is no upper limit to the number of languages you can add here. So even the Pope with his 7 spoken languages can join us!

Sale Posts In Your Language

In fact, we did not just improve chats. We’ve also added a more flexible setting when you’re posting items for sale. Up until recently, it was only possible to choose manually whether the item you post is in Chinese or in English. Now, you can choose any language you like. Similarly, the first time the post item screen opens, Swapit reads the language setting from the phone and sets that as a default language for the item you’re posting. We just assume you also post in the language you are using in your phone.

This language setting helps us sort through content on Swapit on a global scale.

swapit_screenshot_beta_1-14-3-5_chat-translate_6_croppedFilter Items By Languages – Globally

Swapit is being used in dozens of countries and many different people with different nationalities who speak different languages are using it every day. When you open Swapit, you’ll automatically a list of items listed and you can jump right into them. Due to our standard search order setting of “by Distance”, all such items were posted nearby, which makes them most relevant to you.

Yet, in Swapit you’re also able to filter those items by language. Especially in multi-cultural cities like Hong Kong or in border areas, this is a very useful feature. Personally, my Chinese reading skills are very limited, so I do prefer item posts in English or German. So I can adjust this to my liking and only the items where I can read the title and description.

We’ve built a smart filter in this, though. Instead offering users to choose their languages of the item list out of the 100 languages we support, we offer you exactly the choices of languages, which are actually available by the current list of items. For example, if there are only items in the current result list, which are in English or Chinese, then you’ll be able to choose only between those two languages in the filter setting. It’s a quick one-tap switch to switch one language off.

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Swapit adds 60,000 Member-Strong Buy & Sell Community from Facebook

swapit-blog_hkWe are proud to announce that the largest Hong Kong-based English-speaking buy & sell group on Facebook “Swap It HK” has officially joined forces with Swapit. This now extends Swapit’s reach of customer base by 60,000 instantly. The Facebook has been re-branded to “Swapit HK” now.

The Facebook Inspiration

From the onset, Facebook groups have been our inspiration for Swapit. The idea behind Swapit came about when we ourselves realized that trading through Facebook groups is actually not that easy. Yet, many people keep doing it for various reasons.

We’ve been talking to a lot of those users. Many of which are users of our Swapit mobile app, but we’ve also been talking to many people on Facebook who use Facebook groups for trading. Most of them like Facebook groups, because all of their friends and friends of friends are on Facebook. So they keep using Facebook groups despite all the many downfalls and disadvantages they have (poor discovery, bad communication, no location, etc) – just go to one of my pitches and I can talk for hours on that topic.

The Facebook Integration

swapit-blog-interestsWe recognize Facebook as a great social media, which most people in the world would not want to miss. We know people love to hang out on Facebook A LOT every day and we know they will continue to interact with their friends and family on Facebook. Recently, people are more and more communicating with brands and shops on Facebook too.

provide more value

It was a natural step for Swapit to embrace such already established behavior of our users and provide more value to them. Very early on, we started integrating Swapit with Facebook, which makes it very easy to share any item you post on Swapit, with your friends on Facebook, and also to share that into certain Buy & Sell Facebook groups.

The Swapit HK Facebook Group Stats

There is some impressive amount of trading happening in that one Facebook group. Here are today’s key stats about it:swapit_marketing-chart-grow

  • Total Members: 62,362
  • Sale Posts: 72,234
  • #1 Category: fashion

Stats as of December 9th, 2016.

The Facebook group is by far not growing as fast our Swapit marketplace in terms of members or how we call them “registered traders”. However, their smaller user base seems to be quite active and both sides will benefit from a deeper integration.

The Swapit Opportunity

We’re working hard at Swapit to make our mobile marketplace better for everyone. Among many others, this includes Facebook users as well, of course. We are actively engaging with that community on Facebook and are collecting a lot of feedback. Based on that, we’ve already implemented many changes to our Swapit mobile apps to ensure a smooth transition of such Facebook group members to mobile app users.

We are absolutely dedicated to creating the best mobile marketplace, which offers the best tools, best user experience and best social media integration. We are working hard on convincing each every of those group members that our Swapit mobile marketplace is an extended version of their Facebook group with a lot more benefits for buyers and sellers. So we continue to extend our integration and work together for a better future for all of us.

So stay tuned and make sure you’ve got Swapit installed on your Android phone/tablet or iPhone. By the way, we will upload new Swapit app releases today. So more features and better integration is coming your way!

Have you tried the Swapit app yet? Get it for free from:

Swapit Introduces: Swapit Referral – Give Swapit Premium & Get Swapit Premium

referral_yellow_starWe just updated Swapit and you can now get Swapit Premium for free if you invite one of your friends to join Swapit too.

You can get the latest Swapit app from Google Play and the App Store, or by simply clicking here:


It’s easy, quick and you can share your invite anywhere. WhatsApp, Facebook, WeChat, Twitter, Email, text SMS, you name it. Both you and your friend will receive a Swapit Premium Day Pass.


In detail it works like this: As soon as one of your friends joins Swapit, a popup dialog appears and tells him or her that the Swapit Premium Day pass has been earned and is active now. At the very same moment, you will receive an instant notification about your friend joining and a new Swapit Premium Day Pass was added to the “Rewards” tab in the “Free Swapit Premium” section on Swapit.

Swapit Referral works across Android and iPhone.

So if you’re an Android user and invite a friend with an iPhone, you will receive your free Swapit Premium Day Pass as well as if you’d be inviting another Android user, or if you’d be an iPhone user and invite another iPhone or another Android user.


It’s very easy to give someone a free Swapit Premium. Just open up your menu and select “Free Swapit Premium”. Then you’ll see your unique invite code which you can share with your friends or you can click one of the invite methods below, like WhatsApp or Facebook Messenger shown on these screen shots:

Once you’ve sent out your invite to your friend, just wait and let magic happen. You can also invite another friend in the meantime and you’ll end up with two Swapit Premium Day Passes if both join Swapit!


We are constantly working on making the Swapit marketplace more and more liquid. That’s absolutely essential for sustainable growth and for providing our users a place where it is guaranteed for them to sell their items in a short period of time … preferably to their neighbors. Swapit Referral has the following benefits:

  1. Our sellers will get access to Swapit Premium without having to pay for it. It will increase the visibility of their postings and allow them to sell items much faster.
  2. As a result, we will be getting more items posted on Swapit and the market becomes more and more liquid.
  3. New users will be invited, the word about Swapit will spread even faster, because people want to give Swapit Premium a try and invite their friends.
  4. Existing users who are predominantly buyers right now, will be incentivized to post items for sale on Swapit, once they earn a Swapit Premium Day Pass.
  5. New users who receive their free Swapit Premium Day Pass on signing, will be more motivated to post items for sale as quickly as possible. Their Day Pass starts running for 24 hours from the moment they’ve installed the app and created an account. So within those 24 hours, they are more motivated to post as many items as possible for sale – so they can take full advantage of the Swapit Premium Day Pass.

So generally, we believe this will increase Swapit’s adoption across the board.

Let’s see how it goes. We will blog about the results and effectiveness here. So stay tuned for upcoming blog posts!

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