Preventing Scams

10011701674_af46cbf86e_bWith growing popularity of Swapit, more people are joining every day. Besides many great and enthusiastic folks, there will always be that small percentage of people who just come to your platform trying to scam other users. Every platform with a large enough user base has this issue. Swapit is no exception to this.

Over the past weeks we’ve seen an increase of users joining Swapit, who then approach as many sellers as possible for the sole purpose of driving the conversation with them out of Swapit into their personal email accounts. They do this not for the purpose of closing a sale, but much rather to scam the sellers and get access to their private information. That is something that’s annoying to all users who have been contact and it also damages Swapit as a trusted marketplace.

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To solve this issue, we now do not allow to compose comments or chat messages that contain email addresses. Previously any sort of web link, email address, phone number may be clickable directly inside the app. We believe in convenience and making our user’s lives as easy as possible. However, in this particular case, allowing such email addresses to be sent and then being clickable, created an opportunity for scammers who started reaching out to Swapit users. To protect the Swapit user base we have now deactivated this functionality for email addresses.

While generally, we’d be fine with buyers and sellers choosing their preferred medium of communication, we do encourage all buyers and sellers on Swapit to keep their conversation exclusively on Swapit. That provides various advantages:

  1. All conversation is in one place
  2. A conversation about a particular item can be easily found
  3. All conversation is traceable in case of any dispute

As a result, Swapit is now even more secure than it was ever before. It’s the trusted marketplace where sellers can easily sell their items to buyers nearby – may it be second hand or new items. Swapit brings them together.

Have you tried Swapit yet? It’s free: http://get.swapit.la/now